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Terms of Service

Effective November 13, 2026

These Terms of Service are an agreement between Regulars Desk LLC, a Colorado limited liability company (“Regulars Desk”, “we”, “us”), and the business that creates a Regulars Desk account (“Customer”, “you”). By creating an account or using the service, you agree to these terms and to our Privacy Policy. If you accept on behalf of a business, you confirm that you have authority to bind it.

1. The service

Regulars Desk is booking and business software for salons, spas, fitness studios and similar businesses. It includes online booking, a front desk calendar and checkout, client check-in, intake forms and waivers with e-signature, email and text confirmations and reminders, gift cards, packages and credits, memberships, promotion codes, retail stock and related features (the “Service”).

  • The Service is for business use only, not for personal or household use.
  • Regulars Desk is not a HIPAA product and does not sign business associate agreements. Do not use it for clinical or medical-spa services or to store protected health information.
  • The Service is in early access. Features may change, and we do not offer an uptime commitment during this period.

2. Accounts and invitations

  • Joining is by invitation. We may accept or decline any request to join at our discretion.
  • You must give accurate account and business information and keep it up to date.
  • You decide who on your team gets access. You are responsible for your Staff accounts and for everything done under your account.
  • Every Staff member signs in with a password and an authenticator app. Keep sign-in details confidential and tell us promptly at info@regularsdesk.com if you suspect unauthorized access.
  • Account holders must be at least 18 years old.

3. Plans, fees and billing

  • The Service is sold as a monthly subscription. Current plans, prices and limits are listed at regularsdesk.com/pricing. Some plans allow paid extras, such as additional locations or additional marketing messages.
  • Fees are billed monthly in advance through Stripe to your payment method on file, and your subscription renews each month until you cancel.
  • You can change plans from your billing settings at any time. An upgrade takes effect as soon as Stripe confirms the payment, and the billing page shows the amount before you confirm. A downgrade takes effect at your next renewal.
  • Fees do not include taxes. Where the law requires us to collect sales or similar tax, it is added to your invoice. You are responsible for any other taxes on your purchase.
  • We may change prices with at least 30 days’ notice. A new price applies from your next billing period after the notice.
  • If a renewal payment fails, you have 7 days from the due date to pay. After that, new online bookings and new sales stop until the balance is paid, while your existing bookings, check-in, checkout, refunds and data export keep working. There is no grace period for a failed first payment.
  • Fees already paid are not refunded, including for part of a month, except where the law requires otherwise or if we materially breach these terms.

4. Cancellation

There is no long-term contract. You can cancel online at any time. Your plan stays active until the end of the period you have already paid for, and you will not be charged again. No partial refunds are given for unused time. After you close your account, you can still export your data for 90 days.

5. Client payments and Stripe

  • Payments from your clients run on your own Stripe account, under your own agreement with Stripe, Inc. Regulars Desk takes 0% of your client payments; you pay Stripe’s fees directly.
  • We are not a party to your agreement with Stripe. We are not a payment processor or money transmitter and we do not hold your funds. Payouts, refunds, disputes and chargebacks are between you, your clients and Stripe.
  • Card entry is hosted by Stripe, and you are responsible for confirming your own card-security compliance with Stripe.
  • We are not responsible for Stripe’s availability, decisions or actions on your Stripe account.
  • You set your own deposit, card-on-file, cancellation and no-show policies. You are responsible for telling your clients about them and getting any authorization needed to charge their cards.
  • You are the seller of your services, retail products, gift cards, packages, credits and memberships. You are responsible for complying with the laws that apply to them, such as gift card, refund and automatic-renewal laws.

6. Messages to your clients

  • Emails go out under your business name. Text messaging is offered where it has been turned on for your account; texts then come from your own verified number, and you must provide accurate business details for carrier verification.
  • You are responsible for having your clients’ consent before you send texts or marketing emails, for honoring opt-outs, and for following texting and email laws and phone carrier rules, including the Telephone Consumer Protection Act and CAN-SPAM.
  • You are responsible for the content of your messages.
  • Booking confirmations, reminders and other messages about a booking do not count against your plan’s marketing message allowance.
  • We may pause messaging from your account if a carrier flags it, if we receive complaints, or if we reasonably believe messages break the law or these terms.

7. Your data

  • You own your data. Everything you and your clients put into the Service, including client records, bookings, sales and form answers (“Customer Data”), belongs to you.
  • Our permission to use it. You give us permission to host, store, process and transmit Customer Data only as needed to provide, secure and support the Service, as described in our Privacy Policy and in the data-processing terms you accept in the app. We process client data on your behalf and under your instructions.
  • Your responsibilities. You are responsible for collecting Customer Data lawfully, for giving your clients any required privacy notice, and for getting any consents you need, including for health-related answers, allergy notes and photos.
  • Export. You can export your clients, appointments, sales, gift cards, credits and memberships at any time in a documented format, whatever the state of your subscription, and for 90 days after you close your account.
  • Deletion. After the 90-day export window, we delete Customer Data as described in our Privacy Policy.
  • Measurements. We may use counts that identify neither you nor your clients, such as the numbers of bookings, messages and errors, to run and improve the Service. We do not use your clients’ data for product analytics or to market Regulars Desk.
  • Feedback. If you send us suggestions, we may use them without any obligation to you.

8. Acceptable use

You and your Staff may not:

  • use the Service to break any law or to harm or defraud anyone;
  • send texts or emails without the required consent, or send spam;
  • upload malware or anything that could damage the Service;
  • try to access another business’s data or another person’s account;
  • probe, scan or test the Service’s security, except to report a problem to info@regularsdesk.com and give us a chance to fix it before telling anyone else;
  • scrape, overload or interfere with the Service;
  • copy, resell or sublicense the Service without our written permission;
  • enter card numbers anywhere other than the Stripe-hosted card fields;
  • use the Service for clinical or medical-spa services or to store protected health information.

9. Our intellectual property

We own the Service and all rights in it. While your subscription is active, we give you a limited, non-exclusive, non-transferable right for you and your Staff to use the Service for your business. Your business name, logo and content stay yours, and you let us display them on your booking pages and in your messages to provide the Service.

10. Third-party services

The Service works with services we do not control, including Stripe, phone carriers, and Google review pages you choose to link. Your use of those services is governed by their own terms, and we are not responsible for them.

11. Suspension and termination

  • You can cancel at any time as described in section 4.
  • We may suspend or close your account if you materially breach these terms and do not fix the breach within 10 days of our notice, or if your use creates legal or security risk for us or others. Where reasonable, we will tell you first and give you a chance to fix the problem.
  • An overdue payment restricts new bookings and sales as section 3 describes; it does not close your account.
  • We may stop offering the Service, or end these terms, with at least 30 days’ notice.
  • When your account closes, your access ends, but you can still export your data for 90 days. Sections 5, 7, 9 and 12 to 17 continue to apply.

12. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free. You are responsible for the services you provide to your clients and for your business decisions.

13. Limitation of liability

To the extent the law allows:

  • neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data;
  • our total liability for all claims relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Some states do not allow certain limits, so they may not all apply to you.

14. Indemnity

You will defend and indemnify Regulars Desk LLC against third-party claims arising from the services you provide to your clients, your messages, your Customer Data, or your breach of these terms or the law.

15. Changes to these terms

We may update these terms. We will give you at least 30 days’ notice of a material change by email or in the app. If you keep using the Service after a change takes effect, you accept the updated terms. If you do not agree, you can cancel before it takes effect.

16. Governing law and disputes

These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other for at least 30 days. Any claim that is not resolved will be brought only in the state or federal courts located in Colorado, and both parties consent to those courts.

17. General

  • These terms, our Privacy Policy, and the platform terms and data-processing terms you accept in the app when you set up your account are the entire agreement between us about the Service. If the terms you accept in the app differ from this page, the terms you accepted in the app apply.
  • You may not transfer these terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets.
  • Neither party is liable for delays caused by events beyond its reasonable control.
  • We may send notices to the email address on your account. You can send notices to info@regularsdesk.com.
  • If any part of these terms is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver of it.
  • We are independent contractors; these terms create no partnership or agency.